Innovation in Healthcare: Improving Life in Haiti — Lorraine Marchand
I’m pleased to announce publication of my latest case study, Innovation in Healthcare: Improving Life in Haiti. Conor Shapiro, CEO of Health Equity International (HEI), shares the story of his work over the past decade creating a sustainable healthcare model in a mountain town in one of the world’s most impoverished countries. His story is one of pragmatic innovation coupled with courage and resilience in the face of repeated challenges and adversities. Students in my course on Innovation in Global Healthcare at Columbia Business School (CBS) will read this case and enjoy a live Zoom discussion with Conor and Rachel Ross, head of Development at HEI, this fall. Follow the link to the case published by CBS CaseWorks.
After a period of rapid growth, what would be the best strategy for Health Equity International to achieve its mission of ensuring healthcare access to the people of southern Haiti?
Health Equity International (HEI) started as an informal fundraising effort by members of a Roman Catholic parish in Quincy, Massachusetts, who began making regular trips to Haiti to assist with poverty relief in the early 1980s. In the 2010s, under the leadership of its president and CEO, Conor Shapiro, the St. Boniface Haiti Foundation experienced a period of especially rapid growth. By 2019 its St. Boniface Hospital was the only institution offering tertiary care — i.e., care involving complex medical procedures done by specialists — to southern Haiti’s population of roughly 2.3 million people. In 2019, the St. Boniface Haiti Foundation changed its name to Health Equity International. The change reflected both HEI’s rapid growth and its ambition to have a global impact. HEI had gained a wealth of knowledge and skills from more than three decades of experience in Haiti, but it faced some choices as it considered how to broaden its influence. By 2020, HEI had helped Haiti recover from two major natural disasters in a decade, and when the COVID-19 pandemic struck, it expanded its capacities to help meet the country’s pressing needs. This case asks students to consider the strategic options available to HEI as it seeks to expand its impact.