Standout Customer Experience Starts with Cross Team Collaboration - Anthony Glover

  1. Identify silos: The first step to enhancing team collaboration is identifying where current silos, or divisions, exist. Assess if any priorities across departments conflict with one another and identify how it is negatively impacting customer experience.
  2. Integrate cross-departmental systems: Unite teams through data and systems that operate under a single source. Making sure each department is working under the same data and analytics system enables quick, collaborative decisions to be made.
  3. Start from the top: Company culture starts at the top. From the CEO to every employee down the rank, everyone needs to have a clear understanding of the importance of customer experience. When everyone is aware of and working towards the same mission, it enhances teamwork and facilitates the process.
  4. Measure progress: Track your progress towards your customer experience goals. This keeps you organized and allows you to identify your strengths and weaknesses.

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